Privacy Policy
Last updated: 10 November 2026
This policy explains what personal data Sukoon by Nityam ("we", "us") collects through our app and website, and what we do with it. We are a home massage service in Nagpur, India. Business name: Nityam Naturopathy. Phone: +91 97640 27197.
What we collect
- Your name, phone number and age.
- Your email address, only if you sign in with email.
- Your home address.
- Your precise location, only when you tap "Use my location" to fill in your address. We do not track your location in the background.
- Your booking history.
- A device push-notification token, so we can send booking updates.
Why we use it
- To book and manage home visits.
- So the studio can call you to confirm a booking.
- So the therapist can find your address.
- To send you booking updates.
Who processes it for us
- Google Firebase: sign-in, our database and notifications.
- Google Maps and geocoding: turning your location or address into a usable address.
These providers process data on our behalf under their own terms and privacy policies.
Consent
When you create an account in the app you are asked to agree to this policy and our Terms by actively ticking a box. We process your data on the basis of that consent. You can withdraw it at any time (see your rights below).
Emails and messages
We send only service messages about your bookings (confirmations, changes, reminders) by push notification, phone call or email. We do not send marketing or promotional emails. If we ever do, we will ask for your separate, un-ticked opt-in first, and every such email will name the sender and include a working unsubscribe link. Booking messages are separate from any marketing and will continue while you have an active booking.
Where your data is stored
Your data is stored on Google Firebase servers, which may be located outside India. Google processes it on our behalf under its own security and data-protection terms.
What we do not do
We show no ads and use no analytics. We do not sell or share your personal data with anyone else.
Security
Data is encrypted in transit. Access is limited to you and studio staff.
If something goes wrong
If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.
How long we keep it
We keep your data while your account is active, and delete it when you ask. To request deletion, see Delete your account. Some booking records may be kept for a limited period after deletion, as explained on that page.
Age
Our service is for adults aged 18 and over only, and currently serves men only. We do not knowingly collect data from anyone under 18.
Your rights under India's DPDP Act, 2023
You have the right to: get access to a summary of your data and who it is shared with; have it corrected or completed; have it erased; withdraw your consent; get your grievance addressed; and nominate another person to exercise these rights for you if you die or are unable to. To use any of these, write to privacy@sukoonbynityam.space or call +91 97640 27197. We will respond within a reasonable time and in any case within the period the law allows. Withdrawing consent may mean we can no longer provide bookings. If you are not satisfied with our reply to your grievance, you may complain to the Data Protection Board of India.
Grievance officer
Name: Kapil Sakhalwar
Email: grievance@sukoonbynityam.space
Phone: +91 97640 27197
Changes to this policy
If we change this policy we will update the date at the top of this page.